Page 15 - Warwickers Fresh Thinking v2014

Roles – clearly communicate the roles people will play 2 getting to the destination and make sure you delegate responsibility whilst retaining accountability. Together – create ownership in the outcome by 3 involving people, giving them a voice and ensuring they understand their responsibilities in the journey. Empathise – to connect and see things from your audience perspective. Take into consideration how they 4 will be thinking, what they will be feeling and their behaviour. Recognise the impact of different communication styles. Persuade with passion – be authentic, convey your passion, inspire, influence others and build momentum. 5 Show you care, are committed to the outcome and motivate others to join you. Celebrate – recognise milestones, the contribution of 6 others and give recognition - ensuring you share the credit with everyone involved. Say/ Do – actions speak louder than words – we speak with our words but we communicate with our actions - 7 recognise you give as many messages by what you do as what you say – your people are watching - make sure your actions match your words and you always follow through. Role model the change you want to see and lead by example. Be proud of and an advocate for the business. 15