Page 32 - Energy and Ideas Get More Business 2023 v Flip 01

CUSTOMER

is your Partner – serve them, get personal –
know them, their needs, their business and their
marketplace. Become part of their solution.

They usually wants 3 things from your relationship:

Solutions

a relationship of trust

added value

1. How can I build credibility, trust and rapport with this person?

2. What can I do or say that demonstrates that I truly care about this
organisation and its success?

3. What can I do or say that demonstrates that I truly care about this
person and his/her success?

THINK, FEEL AND SERVE TO DELIVER THE BEST
‘CUSTOMER EXPERIENCE’

How can I best serve and help?
Focus on helping, giving, serving, identifying needs, generating opportunities and ideas,
solving issues, adding value, being consistent with regular contact, sharing insights and
building a personal connection.