Page 34 - Inquisitive Employee Engagement Guide v22

The 1 Employee A productive positive employee experience is the new contract between

Experience employer and employee. Employees see it as a journey that is an integrated
experience that impacts on their daily lives – outside and inside the workplace –
there physical, emotional, professional and financial wellbeing.

A valuable experience is productive, useful, engaging and enjoyable work
and experience. It is a journey that begins with potential hires and goes right the
way through to alumni. Not just full time employees also temporary and project
based people who deliver your customer experience i.e. everyone.

You may need to rethink roles, structures, tools and the strategies you use to
design and deliver an integrated employee experience. It involves all
workplace, HR and management practices that impact people on the job that
simplify work and improve productivity.

Change Teams with HR often take the lead, working across the organisation to
break down silos – collaborating to integrate services so it is seamless from the
employee perspective. You can use the physical and digital space and tools to
1 increase understanding and connections between departments.

Employees not only expect a better designed experience but also new
models of delivery – for instance by making Work^Life simpler with smartphone
Apps. You can use these new technologies to improve what you do;. or at least
review the potential of the existing technology you have as it is probably being
JOINED underutilised.

UP There will always be more to do than is possible - this is more a mindset shift
seeking out new connections rather than looking for perfection. Once you
identify the important touchpoints and moments of truth for your different
employee audiences you have a better understanding to improve the
experience, a starting point and a new way of looking at things based on
audience and individual needs.
34