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Where to start
q What is your intention? Who do you want to Seek to get better at creating experiences and make the holistic
be as a business and as an employer? thinking that supports a joined up approach your way of
approaching designing and delivering employee services.
q How do you make it easy/ difficult for your
employees to work for you? Get curious, ask more questions and gather feedback on how you
are doing now from employees, managers, leaders, functions and
business units.
q How do you make it easy/ difficult for
employees to make a difference for you? Get a cross functional team together and spend a couple of days
mapping out what you have and the context from different
q What do you already do well? How can you perspectives.
build on this?
Identify key employee audiences or processes where a change in
approach would have the most business value or where the
q What can you learn from your customer change would be very visible – create a cross functional project
experience?
team to do an exploratory mission..
q Which improvements would have the greatest If you need some help give us a call.
impact? Short term? Long Term?
q Where is the WOW?
q What mindset do you need to create this?
q Who needs to be involved? Who needs to buy
in early on? Who needs to sponsor this? What
skillsets are required?
q Why do this now?
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