Page 99 - Warwickers Communication Counts v2015
P. 99
BRILLIANT 99 TOOLKIT BUILD A BRILLIANT INTRANET
intranet
Create a credible, useful and preferred resource for information and collaboration
5. Create an ecosystem – Build an intranet ecosystem whereby different groups work together
to build a “platform,” so that the intranet can be a learning, messaging and collaboration
process. Look at web 2.0 technologies and SharePoint case studies for ideas.
6. Define the features of content management – ask what the features of content management
are — documents, records, web publishing, learning content, legal and imaging management.
The existing systems need to be analyzed and a migration road map created to calculate the
scope of the project, what problems it expected to encounter and how to obtain the
resources to deal with them.
7. Improving the user experience - While the content management analysis is being carried out,
user experience should also being analysed. Check for good design through 1) logical and
consistent layouts, 2) good use of white space, 3) consistent labeling and formatting and 4)
visual cues that encourage interaction.
8. Focus on two way communication - The intranet is about “employee connections” and
should be run by an intranet strategy team (IST) working with the internal communication
team. Using the intranet try to instill in the workforce a sense of what the business is trying to
accomplish and encourage interaction. It should be useful, interesting, thought provoking and
represent the culture of the business. It should be a living communication medium.
9. The intranet strategy - Once the homepage is completed coordinate an environment for all
other groups within the business intranet. The IST should manage only a fraction of the total
intranet content. IST just need to devise common content architecture and templates for all
site owners and developers to use. This will set down the standards, guidelines and agreed
practices. Ensure processes are in place to keep the content updated regularly.
10. The intranet developers' toolkit and forum - This is a virtual resource and community group
who meet on a regular basis to create a sense of ownership, while giving other groups within
the organisation the opportunity to share practices, ideas and intranet tools. It should be all-
inclusive, have an archive capability and provide value. The toolkit should include guidance
on standards, writing styles, an image library, list of useful words, jargon busters, example
pages and templates.
intranet
Create a credible, useful and preferred resource for information and collaboration
5. Create an ecosystem – Build an intranet ecosystem whereby different groups work together
to build a “platform,” so that the intranet can be a learning, messaging and collaboration
process. Look at web 2.0 technologies and SharePoint case studies for ideas.
6. Define the features of content management – ask what the features of content management
are — documents, records, web publishing, learning content, legal and imaging management.
The existing systems need to be analyzed and a migration road map created to calculate the
scope of the project, what problems it expected to encounter and how to obtain the
resources to deal with them.
7. Improving the user experience - While the content management analysis is being carried out,
user experience should also being analysed. Check for good design through 1) logical and
consistent layouts, 2) good use of white space, 3) consistent labeling and formatting and 4)
visual cues that encourage interaction.
8. Focus on two way communication - The intranet is about “employee connections” and
should be run by an intranet strategy team (IST) working with the internal communication
team. Using the intranet try to instill in the workforce a sense of what the business is trying to
accomplish and encourage interaction. It should be useful, interesting, thought provoking and
represent the culture of the business. It should be a living communication medium.
9. The intranet strategy - Once the homepage is completed coordinate an environment for all
other groups within the business intranet. The IST should manage only a fraction of the total
intranet content. IST just need to devise common content architecture and templates for all
site owners and developers to use. This will set down the standards, guidelines and agreed
practices. Ensure processes are in place to keep the content updated regularly.
10. The intranet developers' toolkit and forum - This is a virtual resource and community group
who meet on a regular basis to create a sense of ownership, while giving other groups within
the organisation the opportunity to share practices, ideas and intranet tools. It should be all-
inclusive, have an archive capability and provide value. The toolkit should include guidance
on standards, writing styles, an image library, list of useful words, jargon busters, example
pages and templates.
