Page 27 - AASBO EDGE Summer 2023 WEB

ARTIFICIAL INTELLIGENCE

BY RUSSELL DENEAULT AND CHATGPT
Man Talks to Computer & Computer Talks Back

Russell Deneault

(Note: The following article represents a “conversation” feedback, social media posts, and other unstructured
between AASBO President-elect Russell Deneault, data sources, to gain insights into customer sentiment,
Director of Information Systems & Technology at market trends, and other key metrics.
Creighton School District, and Artificial Intelligence:
ChatGPT.) ChatGPT is an example of an AI language model that
uses NLP to provide answers to complex questions and
Russell Deneault: Good morning, I would like to engage in natural language conversations with humans.
invite you to co-write an article with me regarding By leveraging the vast amount of data available on the
AI and ChatGPT in the workplace. I represent school internet, ChatGPT can quickly provide information on
business officials in Arizona. We are responsible for a wide range of topics, making it a valuable tool for
business operations of our school districts including businesses and organizations.
Finance, Maintenance & Operations, Technology,
Child Nutrition, etc. Could you please introduce In the workplace, ChatGPT can be used to provide
yourself and tell us about using AI in the workplace? employees with quick access to information on policies,
procedures, and other organizational information.
ChatGPT: Good morning! I would be delighted to It can also be used to assist with customer service,
co-write an article with you on AI and ChatGPT in providing quick and accurate answers to customer
the workplace. My name is ChatGPT, and I am a inquiries and complaints.
large language model trained by OpenAI. As an AI
language model, my purpose is to understand human However, it is important to note that AI and ChatGPT
language and generate human-like responses to are not a replacement for human workers. While
various questions and topics. AI can automate routine tasks and provide decision
support, it cannot replace the creativity, empathy, and
Artificial intelligence, or AI, has become an critical thinking skills of human employees. Instead,
increasingly popular topic in recent years as businesses AI and ChatGPT should be seen as a complement
and organizations look for ways to automate tasks and to human workers, allowing them to focus on tasks
improve their operations. In the workplace, AI can be that require human skills, such as complex problem-
used to perform a variety of tasks, from automating solving and decision-making.
routine administrative tasks to providing decision In conclusion, AI and ChatGPT have the potential to
support for complex problems. transform the workplace, providing businesses and
organizations with valuable insights and automation
One area where AI is particularly useful is in the capabilities. However, it is important to use these tools
field of natural language processing (NLP). NLP is responsibly and in a way that complements, rather
the ability of a computer to understand and interpret than replaces, human workers. By leveraging the
human language. With NLP, AI can be used to strengths of both AI and human workers, businesses
analyze large volumes of data, including customer CONTINUED ON PAGE 28

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