Page 7 - MPRC Collateral (8.5 × 11 in)

Rights and Responsibilities

of Both the Insurer and Insured During the

Claims Process

Investigate Cause and Coverage

Insurer Insured

Determine if the cause is a covered loss If the Insurer determines that the cause is NOT
Provide a coverage position covered, complete their own investigation

Adjustment Phase

Insurer Insured

Assess & estimate damages to contents/stock Assess & estimate damages to contents/stock
and dwelling/buildings and dwelling/buildings
Takes a position on ALE/LOI indemnity period Clearly documents timelines to accurately
Value position on the amount of loss reflect the indeminity period
Value position on the amount of loss via POL.

Appraisal Phase

Insurer Insured

Prepare and present evidence on the amount of Prepare and present evidence on the value of
loss position in the adjusmtnet phase the amount as outlined in the POL

Litigation Phase

Addresses diagreements over coverage and other
issues of contention