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STARTER KIT | Help Desk
8.1 Note the request by the guest and repeat if
necessary.
8.2 Confirm that the request will be given:
“Yes Ma’am/ Sir. We’ll be sending our Room
Attendant/ Dining Attendant to assist you.”
9. Receiving Requests for Maintenance:
6.1 Note the request by the guest and repeat if
necessary. Always confirm the assistance needed
by guest or assess the situation if it needs an urgent
response (e.g. no electricity in the room).
“May I know the concern Mr.____/Mrs___ and
we will relay it to our maintenance personnel”
10. Inquiries
10.1 Always note the inquiries made by guests.
Make sure that the information given is
accurate to avoid misunderstandings.
10.2 If guest inquired about some information that
needs some time to be confirmed first:
“Let me verify Mrs.___/Mr.____ can I call you in
a couple of minutes/ 5 minutes”.
11. Diverting calls
11.1 Press navigation key to menu
11.2 Select forward key
11.3 Press immediate forward + the local number
desired
11.4 Hang up the handset.
12. Deactivating diverted calls
12.1 Press navigation key to menu
12.2 Select forward key
12.3 Press “Deactivate”
12.4 Hang up the handset
13. Facsimile Machine
13.1 Insert the paper to be faxed upside down
facing the machine.
13.2 Lift handset or press “monitor” if hands free.
13.3 Dial the fax number.
13.4 Ask for a fax tone on the other party.
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