Page 7 - Passenger Conference Programme

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14.45 – 16.00
FLEXIBLE CABINS AND SERVICES – OPPORTUNITIES TO INNOVATE
This session will be a holistic discussion of the practicalities of introducing greater exibility in the cabin environment and services. How can modularity, open platforms and common standards support a more exible approach? How should we be addressing the certi cation challenges? How do you build exibility into your operations and your mindset? What impact will a more exible cabin have on your passengers’ and your crew’s experience. Doug Ackerman, Director, Payloads
Supply Chain Strategy, Boeing Commercial Airplanes
René Dankwerth, Executive Vice President R&D, RECARO Aircraft Seating
Dr. Anant Grewal, Program Leader and Principal Research Of cer, National Research Council Canada
Oladi Olukolu, Director Product Development & Sales, SR Technics
Scott Savian, Executive Vice President ZEO, Zodiac Aerospace
Cristian Sutter, Cabin Design and Development Lead for B787 and A350 Programs
16.00 – 16.45
COFFEE AND NETWORKING
16.45 – 18.00
SUSTAINABILITY IN THE DNA?
Can sustainability be designed into cabin interiors, products and services? And how do you do this in a way that is either cost neutral or makes a positive economic impact on your operations?
Where is the most potential forecast savings and reward in terms the sustainability/ recyclability of the cabin interior and the amenities onboard?
What cultural shifts, new business practices – and even new technologies – will be needed to change the way the industry thinks and works?
Moderator: Garen Moreno, Director, Strategic Partnering, BMW Designworks
15.15 – 16.00
MAKE IT RESPONSIVE AND PERSONAL – NEXT STEPS FOR IFEC
This session will explore the latest moves to deliver in ight entertainment services focused on each individual passenger, with personalised and contextualised experiences; recommendations and content exploration that re ect their needs and preferences, including:
•How can airlines more exibly build IFE content sets for individual ights?
•What are the new business models for IFE that allow operators to activate/de-activate features easily?
•What are the platform requirements and software solutions that will allow airlines to create a uni ed customer experience?
•How will digital add value across operations, personalisation, and enable dynamic content productions?
•How do we reach passengers across all the touchpoints in their journey
•How can we take all of the things that people
care about and bringing them together to deliver personalized and contextualized experiences? And how can data improve what we do?
Craig Foster, Senior Consultant, Valour Consultancy Vivian Lo, General Manager Customer Experience & Design, Cathay Paci c
Paul Colley, Senior Vice President, Technology, Spafax David Bartlett, Chief Technology Of cer, Panasonic Avionics
Scott Ralston, Vice President, Product Management, In ight Entertainment, Gogo
16.00 – 16.45
COFFEE AND NETWORKING
16.45 – 18.00
HOW TO REVOLUTIONISE YOUR ONBOARD REVENUE OPPORTUNITIES
This session will explore how you grow your onboard retail into a rich commercial enterprise. What are the latest enabling technologies? Where are the hurdles? How can industry partners help you to create a responsive passenger offer and support your crew to deliver it?
Moderator: Lauren Costello, Executive Director, International Flight Services Association
14.45 – 15.15
MEALS ON THE MOVE – A HOLISTIC APPROACH TO FOOD IN TRANSIT
How, when, and where will people eat in the near and distant future? How can choosing and paying for food in transit be radically simpli ed? How can you optimise the offer for individual mobile consumption? And ensure that whether we eat in the car, train or plane, that place supports a positive dining experience?
We will show an innovative and holistic vision
of a high-quality eating experience that
enables travellers to access food throughout
their whole travel chain – across all different modes of transportation. Convenient, exible
and on demand – a dining desire that can be completed and ful lled by food and mobility as a platform. It shows how the collaboration of design and business can make the difference.
Christiane Bausback, Managing Director and Head of Design, N+P Industrial Design
Helmut Ramsauer, Managing Partner, SPINPARTNERS
15.15 – 16.00
HOW SHOULD WE RESPOND TO THE ON- DEMAND ECONOMY?
This session will kick-off with a short presentation from Raymond Kollau, Founder of AirlineTrends, son how today’s on-demand economy is shaping customer expectations of their in ight food and beverage experience, illustrated by how airlines are starting to respond.
His overview will be the starting point for a wider discussion, bringing together experts from KLM, Norwegian, LSG and Diehl to consider the challenges the on-demand catering trend poses and how the industry could address them.
Raymond Kollau, Founder, AirlineTrends Madeleine Braun, Product Manager World Business Class, KLM
Martin Buchholtz, Director Global Product & Service Innovation and Research, LSG Group Maria Laamanen, In- ight Manager, Norwegian Jakob Versemann, Vice President Sales BFE/ Retro t, Diehl Aerosystems
16.00 – 16.45
COFFEE AND NETWORKING
16.45 – 18.00
NEW AIRLINES, NEW CABIN EXPERIENCES
With next-generation aircraft on the horizon and airlines adapting to new business models such as low-cost long haul, how will cabins and the onboard landscape evolve? How will the challenges of comfort and space be addressed? What experiences will passengers expect? And how will the onboard service requirements shape interior equipment con gurations and solutions? Moderator: Nigel Duncan,
Chief Executive Of cer, STG Aerospace
correct at time of print
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