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P. 3

The Five Step Proces
 I used the 5 Step Process to help a specific piece   UNDERSTAND

 of work that was ‘going round in circles’. Working    THE PROBLEM
 with a colleague, who also attended the course, we
                                                       EXPLORE
 put together a Mission Statement and action plan     THE SITUATION
 to move the project forward. It is now close to

 resolution as a direct result of that activity.        DECIDE
                                                     COURSE OF ACTION
                 Participant Feedback
                                                       EXECUTE
 It is a huge step for us to open up, to talk           THE PLAN

 to someone and each other honestly
                                                       REVIEW
 about what we think and what barriers       OUTCOMES & EMBED LESSONS LEARNT
 we experience at work.

                 Participant Feedback
                                            Competencies & Capabilities

                                             Address barriers believed to affect
 The programme incorporates:
                                             the ability to have a fulfilling career
 StrengthscopeTM, an assessment tool that provides a comprehensive measurement of an   at the Bank
 individual’s strengths and the extent to which these are applied productively at work. An
 individual feedback report enables participants to deploy their strengths to best effect and   Develop self-awareness and build
 identify development areas.                    more effective relationships
                                           Build on strengths to improve personal
 RESOLVE: a Five Step Problem Solving Process drawn from Mission Analysis, the military   impact and influence
 approach to analysing problems and making decisions under pressure.
                                             Conduct courageous conversations
                                                   and manage conflict
 WORKSHOP 2          90 MINUTE
                INDIVIDUAL COACHING         Follow a problem-solving process to
                1-2-1 WITH EACH PARTICIPANT   make better informed decisions
                                             Lead with confidence and through
                                                      collaboration
 DAY 3
                                               Inspire and champion greater
                                                 inclusion within the Bank
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