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Competencies The Five Step

& Capabilities Process

Address barriers believed to I used the Five Step Process to help
affect the ability to have a a specific piece of work that was 1 UNDERSTAND
fulfilling career at the Bank ‘going round in circles’. Working THE PROBLEM

with a colleague, who also
Develop self-awareness and
build more effective attended the course, we put
relationships together a Mission Statement and EXPLORE
Action Plan to move the project 2
Build on strengths to forward. It is now close to THE SITUATION
improve personal impact resolution as a direct result of that
and influence
activity.

Conduct courageous - Participant Feedback 3 DECIDE
conversations and manage COURSE OF ACTION
conflict

Follow a problem-solving It is a huge step for us to open up,
process to make better
informed decisions to talk to someone and each other 4 EXECUTE
honestly about what we think and THE PLAN

Lead with confidence and what barriers we experience at
through collaboration work.

- Participant Feedback
Inspire and champion REVIEW
greater inclusion within the 5
Bank OUTCOME & EMBED LESSONS LEARNT