Page 13 - customer service consistency matters

The image above was a comment—along with a "doesn't

recommend" review—left on our page by an unhappy customer. It

sat right at the top of our reviews for a while, along with the

deteriorating Facebook response rate. It hurt our reputation for

sure.

I had to learn the hard way that inconsistency can be costly. But

there's a way for you to keep your customer experience consistent

and avoid these missteps.