Page 15 - customer service consistency matters

automatically book customers for their next appointment and

send them reminders a day before the appointment. They could

then text if they were still coming or not, and we would update the

bookings or cancel if necessary. We also had a satisfaction survey

we asked people to fill out after receiving treatment. It wasn't

perfect, but we were on the right track.

There were four things that tied everything together and helped

me ensure that I was providing a consistent customer experience.