Page 38 - Demo

50 Lakhs+
Customers reached through #JantaConnect
SPREAdINg COvId-19 aWaReneSS
Our #JantaConnect initiative during the pandemic, saw our on-ground team unite with over 50 Lakhs customers individually, educating them on the disease and the safety measures to adopt and protect their families and themselves.
We rolled out informative videos to raise awareness on multiple subjects through vernaculars.
We extended our EMI moratorium to six months during this period. Hence, it was essential for customers to remain notified
and take informed decisions, in consideration of the additional interest they would pay, if they were to avail the same. We developed a video on this subject and shared it with our customers.
We proudly showcased the trust our customers place in us through multiple testimonial videos where they talk about their banking experience with us. These are available on our YouTube channel.
36 | AnnuAl RepoRt 2019-20
Ujjivan Bank connected with me through telephonic calls during the lockdown to enquire about our well-being and advised us on the basic precautions to be taken against COVID-19. They also informed me about the moratorium available on the loan and its advantage and disadvantages.
arvind khathik
CTM branch, Ahmedabad, MSE Loan
Unlike other financial institutions, Ujjivan Bank during this time of crisis has never forced us to pay EMI and they have been very polite whenever they spoke to us.
mangama
Vadlur branch, Tamil Nadu – Two-wheeler Loan (Raftaar Loan)
I am pretty impressed by
the concern Ujjivan Bank showed during the COVID-19 pandemic. They were the only bank to connect with us during this challenging time and enquire about our well-being. It certainly shows their care for us.
Shakuntala verma
Khargone branch, Madhya Pradesh, Gold Loan Customer
I am proud to be a part of the Ujjivan family. Ujjivan never forced EMI repayment during moratorium and also were willing to disburse loans at our doorstep.
Sreedevi
Singanallur branch, Tamil Nadu, Group Loan for Business