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coRpoRate oveRvieW
pRotectinG oUR peopLe
We navigated the crisis by actively raising awareness on the virus among employees and sharing detailed guidelines on precautions via e-mail, WhatsApp, SMS, calls, posters and the virtual channels. The important mantras to be followed were – frequent washing of hands, maintaining social distancing for safety and wearing masks when outdoors.
We emphasised the need to stay updated on the situation and seek medical assistance whenever necessary. The awareness communication plan was drawn up in a structured manner and
the leadership team remained in continuous touch with employees. Our workers across functions and departments, including regional offices, treasury, among others, were permitted to work from home. Branches started working with minimal staff to ensure highest safety standards in compliance with State Level Bankers' Committee (SLBC) guidelines. To engage
and upskill our employees, we launched multiple modules on our e-learning platform.
As suggested by the Ministry of Ayush, we distributed Arsenic Album 30, a homeopathic medicine to boost immunity among employees. Additionally, ‘doctor on call’ and ‘doctor at premise’ services were extended to ease the process for employees to connect with doctors during emergencies. As a last-mile resort, we included COVID-19
within the scope of health insurance coverage for our employees and
an additional insurance provided
to our Grade B and C teams to accommodate their medical expense. The Ujjivan Welfare Trust crafted a fixed financial grant to aid employees should anyone in their families contract the virus.
cUStomeR SaFetY meaSUReS
Before the lockdown was expected to commence, we were prompt to take necessary steps to roll out an effective business continuity plan. We explored and implemented innovative digital methods to enable effective management of business commitments. About 98% of our branches and ATMs were, and are still operational, with critical regulatory norms
in place. under our #JantaConnect programme, we reached out to almost 100% of our customers to spread COVID-19 awareness. We launched programmes in 11 Indian languages via calls and social media. Besides distributing essentials
to those in need during the lockdown, we interacted regularly with our customers and adjoining communities for assurance.
Our employees volunteered in large numbers to help carry this initiative forward.
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