Page 3 - Newsletter Vol 1 Issue 1 - StrategicThemes SC August 2021

OPERATIONAL EXCELLENCE

When CXC ‘delivers globally recognised, high quality products and services
in a cost effective and timely manner, it can be said that we have
‘Operational Excellence’. Please appreciate that you are essential to make
this happen; your role is critical if this is to be accomplished.

If you examine this concept, you will recognise that our values – results
oriented, professionalism, excellence, customer focus and
teamwork – are interwoven through this theme and indeed throughout
all the strategic themes. Our values underpin the strategy and underscores
the fact that in every activity, however big or small, we must execute it with

our values in mind.

Operational Excellence looks like

• efficient and on-time delivery and
• agility and responsiveness to our customers and stakeholders.

Challenge yourself and your colleagues to operate with
excellence in your tasks.

GOVERNANCE EXCELLENCE

Corporate Governance refers to the system of rules, practices and processes
by which an organisation is directed and controlled, it is the relationship
between Council, the Governance Committees (AFC, SEC, etc.) and our
executive management team.

Governance ensures accountability, transparency, responsiveness, rule of

law, stability, equity and inclusiveness, empowerment, and broad-based
participation throughout the organisation.

Governance is not management but rather governance sets the parameters
under which management and administrative systems will operate. Key
components of good governance are an effective risk management
programme, internal audit and compliance management.

At CXC we view Governance Excellence as achieved when ‘we complete on
an annual basis financial and management audits without non-
conformances and operate within policy.’

As you execute your daily tasks, please remember the four pillars and consider what improvements you can
implement so that you operate with ‘excellence’. Encourage your colleagues to stive for excellence and let this be
our hallmark.

‘Strategy is our job.’