Page 2 - Newsletter Vol 1 Issue 7 - Strategic Objectives SO9-13 25Nov2021
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SO9: Improve Technology
(Owner: Director of Technological Innovation)
Description
Ensures deployment of software, hardware and supporting tools to enable a secure, innovative and reliable
environment, thereby enhancing technological services that increase operational efficiency and effectiveness.
Intended Results KPIs
1. Enhanced capacity planning 1. % IT systems availability
2. Reduced application and software development cycle 2. % IT SLA compliance
3. Increased use of innovative technologies 3. No. of non-conformances from security audit
4. Improved IT end-to-end security compliance 4. No. of solutions developed
5. % Hosted infrastructure
6. % Certifications completed
SO10: Improve Business Continuity
(Owner: Director of Technological Innovation)
Description
Allows the organisation to be more resilient in its operations by designing processes and infrastructure to
withstand disruptions, incorporating adequate mitigation controls and appropriate
disaster recovery mechanisms to maintain critical business operations.
Intended Results KPIs
1. Improved stability, sustainability and resilience 1. Business continuity index
2. Faster recovery of operations 2. Organisational availability index
3. Reduced disruption resulting from unintended 3. Operational security index
interruptions
4. Enhanced IT security and availability
SO11: Strengthen Corporate Governance
(Owner: Director of Operations)
Description
Reinforces established standards and protocols of the Council, and
promotes an environment that supports compliance and accountability which provide the foundation.
Intended Results KPIs
1. All regulations and policies updated and communicated 1. Risk Culture Assessment Index
2. Improved governance processes 2. Corporate Governance and Compliance Index
3. Enhanced access to information
4. Increased compliance with organisational decision
making
5. Increased activities related to corporate social
responsibilities
6. Information system for monitoring governance, risk and
compliance
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