Page 2 - Newsletter Vol 1 Issue 7 - Strategic Objectives SO9-13 25Nov2021
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SO9: Improve Technology
                                     (Owner: Director of Technological Innovation)
                                                        Description

                  Ensures deployment of software, hardware and supporting tools to enable a secure, innovative and reliable
                 environment, thereby enhancing technological services that increase operational efficiency and effectiveness.

                             Intended Results                                       KPIs

            1.  Enhanced capacity planning                    1.  % IT systems availability
            2.  Reduced application and software development cycle   2.  % IT SLA compliance

            3.  Increased use of innovative technologies      3.  No. of non-conformances from security audit
            4.  Improved IT end-to-end security compliance    4.  No. of solutions developed
                                                              5.  % Hosted infrastructure
                                                              6.  % Certifications completed

                                          SO10: Improve Business Continuity
                                     (Owner: Director of Technological Innovation)

                                                        Description

                  Allows the organisation to be more resilient in its operations by designing processes and infrastructure to
                           withstand disruptions, incorporating adequate mitigation controls and appropriate
                                disaster recovery mechanisms to maintain critical business operations.
                             Intended Results                                     KPIs

            1.  Improved stability, sustainability and resilience   1.  Business continuity index
            2.  Faster recovery of operations                 2.  Organisational availability index
            3.  Reduced disruption resulting from unintended   3.  Operational security index
               interruptions
            4.  Enhanced IT security and availability

                                        SO11: Strengthen Corporate Governance
                                            (Owner: Director of Operations)

                                                        Description

                                  Reinforces established standards and protocols of the Council, and
                    promotes an environment that supports compliance and accountability which provide the foundation.

                             Intended Results                                     KPIs
            1.  All regulations and policies updated and communicated  1.  Risk Culture Assessment Index

            2.  Improved governance processes                 2.  Corporate Governance and Compliance Index
            3.  Enhanced access to information
            4.  Increased  compliance  with  organisational  decision
               making
            5.  Increased  activities  related  to  corporate  social
               responsibilities
            6.  Information system for monitoring governance, risk and
               compliance




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