Page 3 - Newsletter Vol 1 Issue 7 - Strategic Objectives SO9-13 25Nov2021

P. 3

SO12: Improve Organisational Culture
(Owner: Director of Technological Innovation)

Description

Improves organisational culture through the facilitation of a balanced work life,
increased staff engagement, and commitment to CXC’s mission and vision.

Intended Results KPI
1. Increase in staff engagement over prior year Organisation Culture Index

2. Organisational culture and employee satisfaction have
improved
3. Increase in innovations submitted by staff

4. Improved incentive and recognition programme,
productivity, visibility of “ResPECT” initiative,
understanding of the Council’s performance standards,
and compliance with operational standards, policies
and processes
5. Reduced attrition
6. Increased use of cross-functional teams on
projects/strategic initiatives

SO13: Improve Knowledge, Skills and Attitudes
(Owner: Director of Corporate Services)

Description

Increases and improves the level of knowledge and skills/know-how of employees at all levels. Encourages and supports
training and professional development, whether employer or employee initiated, that aligns with the organisation’s
strategic objectives. Cross trains employees to expand their knowledge and skills and to facilitate business continuity.
We will employ and contract the right structures and skills to support CXC’s strategies and operations.
Intended Results KPI

1. Employees’ skills match organisational needs 1. % Implementation of approved learning and
development plan
2. Employees perform competently and professionally
2. Knowledge, Skills and Attitudes Index
3. Employees have tools to perform their tasks effectively
3. Organisational Capacity Index
4. Employees have completed their training and
professional development programmes

5. Job satisfaction is increased
6. Increased capacity to fuel innovation
7. Employees possess adequate skills to undertake or
assist in different roles
8. Gaps resulting from retirements, resignations,
terminations or separations can be readily filled

‘Strategy is our job.’

1 2 3