Page 1 - Newsletter Vol 1 Issue 5 - Strategic Objectives SO6 SO7 26Oct2021

Committed to

Our People…

Shaping Our

Future

Volume 1 / Issue 5 26 October 2021

STRATEGIC OBJECTIVES

Continuing with the spotlight on the strategic objectives, enhance brand awareness (SO1) through improved
we now turn our attention to SO6: Improve Product marketing strategies and other initiatives that will drive
and Service Quality and SO7: Increase Operational improved stakeholder satisfaction (SO2) and improved
Efficiency which fall under the business processes customer satisfaction (SO3).
perspective and are incorporated in the operational
The Council has also found it necessary to increase
excellence strategic theme (similar to SO4: Increase
operational efficiency (SO7) with the aim of reducing cost
Revenue and SO5: Reduce Cost).
(SO5) which will ultimately lead to improved customer
satisfaction (S03).
Improving product and service quality (SO6) will ensure
that the Council maintains and improves on delivery of its
Are you seeing the linkages!?
products and services. Improved product and service
quality is expected to increase revenue (SO4) and

CXC’s Perspectives and Strategic Objectives, 2021 - 2025