Page 29 - Dante Controller User Guide

Dante Controller User Guide

Option 2: Connect your Dante Controller computer directly to the device

Physically remove the device from the main Dante network switch, and either connect it directly to your
Dante Controller computer (using a normal Ethernet cable), or connect the device and your computer to a
separate network switch (to which there are no other Dante devices connected).

Option 3: Use a VLAN

Set up a Virtual Local Area Network on which there are only the locked device, and the Dante
Controller computer.

Resetting the PIN for a Locked, Isolated Device
Once you have isolated the locked device, disconnected and reconnected it, and then waited for at least 2
minutes:
1. Open the Unlock Device panel for the device (See Unlocking a Dante Device).
2. Click the ‘Forgot PIN’ option.

3. Click Reset.
The device is now unlocked, and can be re-locked using a new PIN if required.

Subscriptions from Unlocked Devices to Locked Devices

If there are existing subscriptions to a device when it is locked, those subscriptions will continue to
function as normal.
They can also be removed, and replaced (assuming the subscribing device is unlocked).
No new subscriptions can be made to a locked transmitter. The 'Access control' tooltips are associated
with attempted subscriptions to locked transmitters.

Note: If you attempt to subscribe a legacy (pre-v3.10 firmware) receiver to a locked transmitter,
subscription status icons for any existing subscriptions (made before the device was locked) may
change to indicate an error state. However, audio will continue to flow for those subscriptions. To
reset the subscription icons: Remove all subscriptions, and reinstate the original subscriptions only.

Locking Devices with Residual Connections

Occasionally, a transmitter will have residual unused connections (transmitting but unsubscribed
channels) from a previous subscription state, which need to be closed before the device is locked. This
can cause an interruption to audio from that device.
When you attempt to lock a device and residual connections are detected, Dante Controller presents a
warning dialog:

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