Page 3 - 2020-2021_AnnualReport_Flipbook

Impact of COVID-19
Reference
Consultations
The number of reference
Research consultations were down 24.6%, but the
questions decreased by 48.7%
average length remained the same as in 20-21.
in 20-21, but email and chat
reference increased by 13.2%.
While there was a decease
This likely due to COVID-19
overall, some librarians saw an
related changes.
increase in consultations focused
on specific departments and
Most students took classes virtually from home,
subjects, indicating that some
meaning most contact with the library was digital.
students took greater advantage
Very few students physically used the library, as very
of consultations in 20-21 than in
few students were even on campus.
previous years.
Library Spaces Interlibrary Loan
Since the vast majority of
students and faculty learned Overall borrowing through

and taught remotely in 20-21, Interlibrary Loan services was

the physical library spaces down by 15.8% in 20-21. This

were not utilized often during decrease was entirely due to a

the academic year. But due to significant reduction in

low traffic, the library was able physical EZBorrow requests

to accomodate an exciting film because of COVID-19

shoot for Netflix show The restrictions concerning surface

Chair. transmission on items.