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Using a Problem-Solving Model for Preparing Recommendation Reports 515

• Drafting. Write a draft of the report. Large projects often call for

many writers and therefore benefit from shared document spaces and
wikis.
• Revising. Think again about your audience and purpose, and then make
appropriate changes to your draft.
• Editing. Improve the writing in the report, starting with the largest issues in this book
of development and emphasis and working down to the sections, para- For more about the writing
graphs, sentences, and individual words. process, see Ch. 3 and
Ch. 13, p. 350. For more about
• Proofreading. Go through the draft slowly, making sure you have written collaboration, see Ch. 4.
what you wanted to write. Get help from others.

In addition to this model of the writing process, you need a problem-
solving model for conducting the analysis that will enable you to write the
recommendation report. The following discussion explains in more detail the
problem-solving model shown in Figure 19.1.

identify the Problem or opportunity figure 19.1 a Problem-
Solving Model for
What is not working as well as it might, or what situation can we exploit? Recommendation Reports
As you work through this
process, you might find that you
establish criteria for Responding to the Problem or opportunity need to go back to a previous
step — or even to the first
step — as you think more about
For example, any solution to our problem must reduce the number of manufac- your subject, audience, and
turing defects by 50 percent and cannot cost more than $75,000. purpose.

determine the options

List the possible courses of action, from doing nothing to taking immediate action.

Study each option according to the criteria

Analyze each option by studying the data on how well it satisfies each criterion.

draw conclusions about each option

For each option, determine whether (or how well) it satisfies each criterion.

formulate Recommendations based on the conclusions

Present your suggestions about how to proceed.

19_MAR_67948_Ch19_512-562.indd 515 11/29/11 3:36 PM