Page 167 - Specialised First Foreign Language 2

host: (1) a representative of the group (organizer) that may
arrange optional excursions and answer questions but does
not have escort authority (2) liaison to the tour operator or

tour manager, or (3) a representative who provides only
information or greeting services or who assists at the
destination with ground arrangements without actually
accompanying the tour.

HRM: Human Resource Management, concerned with
the strategic management of human resources to achieve a

competitive advantage.

hub and spoke tours: tours which utilize a central
destination with side trips of varying length to nearby
destinations

human-made attraction: an attraction created by people

immigration: the process by which a government official

verifies a person’s passport, visa or origin of citizenship

Impacts: Effects, which may be either positive or
negative, felt as a result of tourism-associated activity.
Tourists have at least three kinds of impacts on a
destination: economic, sociocultural and environmental.
Tourism also has effects on tourists, in terms of possible

attitude and behaviour changes.

Impromptu Travel: No arrangements booked in country
of destination prior to travel. (Another name for FIT
travel).

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