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In order to review the accuracy of Nursing Home Compare the 42 USC 1395i‐3 (i)(2)(B)(i)
Secretary of the U.S. Department of Health and Human Services 42 USC 1396r (i)(2)(B)(i)
must consult with the SLTCOP

The SA should share information and consult with the LTCOP 3000B SOM Chapter 3
States are encouraged to include at least one person in the decision 7212.3.9 SOM Chapter 7
making process in the information dispute resolution process that
was not directly involved in the survey such as an ombudsman

Facilities utilize the LTCOP to provide in‐service training regarding 7502.3 Chapter 7
quality of life and residents’ rights
The SA should consult the LTCOP when investigating eligible 7550.4 SOM Chapter 7

Consultation/Coordination candidates for placement as a temporary facility manager
with Ombudsman Program The SA should ask residents if they are able to retain and use SOM Appendix PP pg. 39
personal possessions
The SA should ask the LTCOP if he/she has been involved in a care SOM Appendix PP pg. 137‐139
plan meeting as the resident advocate and about the process

To ensure the facility has an appropriate Quality Assessment and SOM Appendix PP pg. 657
Assurance process and committee gather available information from
the LTCOP

Information to resident Facilities must furnish a written description of legal rights which 42 CFR 483.10

regarding rights and services includes the posting of contact information for the LTCOP

Office of the LTC Ombudsman
Version 1.0 September 2020
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