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FEATURE

correct policies, procedures, safety of all the residents. For
protocols and most importantly example, Three60 Communities
personnel are in place. The has in place an emergency
training and appointment of response escalation matrix to
the personnel is paramount ensure we are able to respond
to achieving the end result quickly and appropriately
and should be underpinned at any time. Alan Rowlands,
with firm procedures and General Manager of Three60
documentation.” He explains Communities. “We also ensure
that Crisis Management is our FM service providers have
about understanding the in place a similar escalation
building, the occupants and matrix, and that our teams
its use, identifying potential are properly trained and
risks and adopting suitable conduct regular emergency
mitigation measures. “Being drills, both with and without
prepared for that emergency the participation of emergency
situation whatever it may services. It is essential to
be and whenever it arises is ensure that the basics, such as
paramount in maintaining the evacuation plans and assembly
“We advocate to our clients asset and occupants wellbeing. point signage, fire warden
Four key steps to
the engagement of an consider in preparation for training, identification of
independent expert to that emergency are: residents with limited mobility,
conduct a complete safety are in place in order to manage
audit of our communities, Organize and select the major crisis events.” He adds
and the development of a appropriate professional team, that for high rise communities,
Disaster Plan to ensure that Establish an Emergency fire is the most significant, and
the community is prepared Response Plan, Health and well publicised, risk community
to contain the effects of a Safety Manual and Business managers face. “We advocate
crisis event.” Continuity Plan, Train and to our clients the engagement
Equip your team and establish of an independent expert to
Roles and responsibilities. conduct a complete safety
“Protection Continually monitor, test and audit of our communities,
of your asset review the ERP,” he adds. and the development of a
and occupants The UAE through its Disaster Plan to ensure that
should be Government entities such as the community is prepared to
the ultimate Dubai Municipality and Dubai contain the effects of a crisis
goal of any Civil Defense have numerous event in order to prevent loss
community documents and guidelines that of life, minimize injury and
or Facilities can assist in achieving this damage to property. Recent fire
Management and the Health and Public incidents, both here in Dubai,
Service.” Safety Website page offers and more particularly in
endless guidance such as Dubai London, have highlighted the
Alan Rowlands Municipality, Public Health risk of Aluminium Composite
General Manager, and Safety Department- cladding and it is positive
Three60 Communities Emergency Preparedness that the Dubai Government is
Guidelines- Emergency Action taking proactive measures to
Plans & Response Plans. address this risk. We continue
to work closely with the Dubai
What are the systems in Government to implement
place? these initiatives.”
Every company in the industry Community management
has developed their systems companies in Dubai have an
Stephen Quinn using the latest technology excellent track record for crisis
Director – Project & to act instantly in case of management so far thanks to
Building Consultancy, an emergency to minimize the efficient systems that are
Land Sterling the damage and ensure the in place.

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