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Updates continued from page 2 up and having the courage to continue to foster a relationship
beyond just the win or loss.
Southeast Office We are currently working on a few great opportunities with
with Patrick McCowan existing Part I’s. These should help jump start some work in place
this year and on into 2021.
Vice President, We want to welcome our newest team member David Harrison,
Southeast Office who be joining us as an Assistant Project Engineer, and Michael
Loffredo, who will be joining us as a Project Engineer. We are
Our Southeast Regional Office is roaring into also excited to share that our very own Chad Jamison will be
the midway point of the 2020 fiscal year. Our blessings abound participating in an international partnership. We know he will serve
with relationship-driven projects including Amazon, Toyota (both tier well in this new role.
1 and tier 2 suppliers) and GP. With hard work and our fantastic
teams, we continue to move toward our goals.
The Amazon project in Little Rock, Arkansas is off to a running
start. After a soggy beginning due to rain, this team can hopefullly Business Development
gain momentum. Team leaders Randy Benningfield, Joe Gerardi
and Drew Romans are pushing forward and assembling a terrific with Jeff Bischoff
team for the road ahead. Executive Vice President,
The YKTA team in Huntsville, Alabama is being led by Chris Business Development
Moreau, Matt Beaver and Daniel Doucet, who are literally “knee
deep” in the construction of five press pit foundations. They, too,
4 have had to battle the wet weather. On this same campus, Nippon Customer For Life – The Value of Maintaining
Express – led by Kyle Reagan and Josh Oesterreicher – is getting Relationships and Growing Repeat Business
“pad ready” as foundations are beginning. Gray’s average for repeat business over the last 3 years is 57%.
We are also wrapping up a great project with a first time This number shows us that of the projects we win, over half of
customer, ABB. Kudos to this team led by Jason Mosakowski them are from pre-existing customers. I believe that the greatest
and Paul Lambert who have done an amazing job building new measure of a company’s overall performance is the percentage of
relationships that will last for years. repeat business they generate.
Our office remains optimistic that our “showers of blessings” will Just as our second core value suggests, we take an elevated
not include so much rain. In spite of adversity, we continue to strive, approach to building and maintaining customer relationships. We
overcome and succeed! travel at a moment’s notice to meet customers all over the world
to ensure their needs and expectations are being met. We make
sure we are always available to answer questions and work with
South Atlantic Office customers on any project-related needs.
with Brett Goode Gray’s work is not done once the project is built. In order to
Senior Vice President, ensure customer satisfaction and let them know they are never
South Atlantic Office abandoned once our job trailers pull away, we send out surveys
for the company to fill out. These surveys are sent during project
Like most places, Spring is here in the implementation and up to 365 days after project completion.
Carolina’s and it’s a beautiful time of the year. It We allow the customer to critique Gray’s planning, execution,
symbolizes a new beginning of new and existing projects kicking off communication and more. While we strive for perfection, we
after a wet and long winter. Most of all, Springtime is a good reminder understand that it is built off of constructive feedback.
to execute our new prospects and new opportunities well. REACH is another proactive program intended to cultivate Gray’s
With the anticipation of the new season, we are thrilled to relationship with both past and present customers. REACH pairs
announce that the South Atlantic Office has been awarded together Business Development and key members of the project
the Kalyani New Manufacturing Forging Facility in Sanford, team for quarterly correspondence with the customer. Its purpose
North Carolina. I specifically want to highlight the diligence and is not only to generate new leads, but to continue the relationship
professionalism of the Kalyani project team. This was a project that with our customers long after the project is complete so Gray is the
we lost three months prior, however the customer came back to first company that comes to mind when an opportunity arises –
Gray after learning more. The bottom line is this opportunity came strengthening our “Customer For Life” approach.
back to us because the customer felt we really understood what they As Gray maneuvers through new markets with new customers,
were asking for, coupled with our experience and reputation in the we will not neglect the relationships that led to our growth. It is our
industry. Special congratulations to the Kalyani Team for never giving mission to earn as much repeat business possible year after year.