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Quality Assurance Program

QUALITY ASSURANCE PROGRAM (QAP)

John Medeiros Jewelry is not only beautiful but durable. Each piece goes through a vigorous twenty step process during production to
ensure every creation is a quality piece of bridge jewelry. Our Quality Assurance Program is our pledge to deliver lifelong products when
handled properly. Our handcrafted jewelry is created with a base premium alloy and is electroplated with 14K Gold and Rhodium.
Rhodium is a derivative of platinum and is considered a precious metal that is rare and valued. John Medeiros Jewelry pledges to the original
consumer against manufacturing defects in the workmanship of our product.

The Quality Assurance Program does not cover items that are non-manufacturing defects in the workmanship of our jewelry, such as finish
discoloration resulting from improper care, negligence, wear and tear, lost items, accidental damages or other factors not due to defects in
the workmanship. Most items may possibly be restored to their original condition for a modest maintenance fee. Some breakage/damages/
wear may not be repairable or restored to its near original condition. Materials used such as synthetic pearls, man-made pearls and other
outsourced materials may be replaced under our service fee.

Step by Step Warranty Repairs:

All products must be registered at https://www.johnmedeiros.com/pages/register-your-john-medeiros-jewelry to expedite your warranty
claims.

1. Items must be brought into their local John Medeiros Authorized Retailer who may be able to determine if QAP coverage applies or
obtain authorization to return to the company for inspection. Please note this applies to registered jewelry only. Please contact repairs@
johnmedeiros.com or (401) 435-4114 and request the Repair Department at ext. 121. You may leave a message if no one is available to
answer your call. We will get back to you within1-2 business days. We will need the following to expedite your request:

• Item Number
• Explanation of the problem with the item returning
• Retail Store name, Contact person, phone number

2. Following an approved Return Authorization RA# you will be asked to send your John Medeiros piece(s) to our manufacturing
headquarters. When received, the piece(s) will go through an evaluation process by our knowledgeable staff in the Repairs Department.
Please keep in mind all unauthorized RA’s will be sent back to sender; this policy is to avoid confusion and merchandise being lost during
this process. This policy is to better service you and our consumer to ensure proper procedures are followed. Please do not replace the
merchandise for your customer with another item in stock. John Medeiros will not give a credit, but we are happy to repair the item.

Please Address Label:
Tahoe Jewelry, Inc.
RA# ________________
20 J. Medeiros Way
East Providence, RI 02914

Care instructions:

Wipe clean using only a soft, dry cotton cloth to remove all oils and abrasives after wear. Do not use any chemicals or polishing cloth as this
will affect your warranty.
• Avoid perfumes, salt and chlorinated water.
• Remove before bathing. Avoid any surface water contacting your jewelry.
• Store your jewelry in the John Medeiros pouch or free of contact with other items.

122 Made in America. Handcrafted in Rhode Island.