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Policies

Minimum Order Quantities
The minimum order quantity is 4 pieces. The minimum for new collections is approximately 8 pieces (dependent on collection). This is to
emphasize the new collection. To be impactful, it must be featured and effectively presented.

Add-Ons To Orders In-House
Last minute additions to orders in-house will be accommodated as a separate order meeting the 3-4 pc minimum requirement, dated for
two weeks delivery. The add-ons will be shipped with the original in-house order only if the items and quantities are readily available, not
affecting other account orders. Otherwise, that order will be shipped as soon as possible in proper sequence.

Custom Made Orders
Any items that are not in the current catalog, or are a request for a color or size variation of a current catalog item shall be considered a
custom order. Such orders are a product redesign which may need model work, mold reconfiguration, ordering non-stock materials and
extended labor.
Price could be higher than the catalog price. Therefore, this must start with a request call to customer service specifying the catalog-listed
style number, the specific color or precisely measured size required, date needed by and minimum of 6 piece order per style/color. The
request will be researched and approved if all requirements can be met. This will become an order when the variation, quantity, price and
ship date are agreed to in writing by the customer. Custom orders are not returnable.

Delivery Dates
The delivery lead-time required is two weeks. The two week ship date will be a “or sooner” situation providing the fill % is complete.
Orders received dated to ship sooner than two weeks will be revised unless approved in advanced by Tahoe Jewelry. Exceptions, mainly
occurring at trade shows, are for new collections. A specific start ship date will be provided for the new collection and a separate order
will be required. We will always ship sooner if available.
Incoming orders that are not credit authorized when received will be held for two weeks beyond the original request date. Sales associates
and account will be notified the order will be canceled after 5 business days and can be placed again when more convenient.

Ordering Supplies
Requests for supplies (Treasure Keepers, Neck stands, etc.) are convenience items that enhance the John Medeiros brand. To replenish
these items, they must be ordered as line items by the item numbers in minimum pack quantities as indicated in catalog. Supplies can be
ordered as part of a merchandise order or ordered independently if in packages. Any displays ordered from JM must be used solely for the
John Medeiros brand.

Authorizing and Charging Orders
When placing orders, all credit cards are pre-authorized for the full amount of the order plus estimated shipping charges. The card will be
charged the day of shipping for the amount of order being shipped plus freight charges.

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