Page 118 - Waiter-Learner Manual (ENGLISH).indd

FOOD AND BEVERAGE SERVICE - LEARNER'S MANUAL

This list would items the areas to be checked in the following categories:
1. Electrical e.g. air conditioning
2. Mechanical
3. Plumbing
4. Building maintenance etc.

Reporting Maintenance

When a maintenance problem is discovered, the restaurant staff must complete a
maintenance request form in writing and follow the policy and procedure of the hotel
or restaurant. It is important to fill the form in correctly, to ensure the relevant information
is communicated to the maintenance department, in order to avoid misunderstandings.

Completing Maintenance Request Forms

1. Fill in the form, identifying the maintenance problem.
2. Record the date.
3. Give copy to supervisor, who should submit a copy to the Maintenance Department.

MAINTENANCE REQUEST
We would like to bring the following under your attention. Kindly check and take the
necessary steps to resolve the problems listed below:
Room no/Area Sunshine Restaurant
1. Toilet cistern leaking - ladies toilet
Items out of order 2. Light in main entrance out-of-order

3.
1. Toilet cistern-washer on flush handle worn
Reason 2. Light bulb blown
3.
Reported by: Bibek Shreshta Restaurant Supervisor
Date: 2012/05/20 Time: 09h 15 am
FOOD AND BEVERAGE DEPARTMENT

This maintenance request form is usually prepared in triplicate, one each for:
• Tradesman (i.e. plumber/electrician)
• Chief maintenance engineer
• Housekeeping, as a record and follow up

The standard procedure may be for these forms, to be given to the supervisor, for
submission to the appropriate department, at the end of a shift or earlier.

The Future

Congratulations, for successfully completing the waiter course. Now you are fully equipped to
start your career in the Food and Beverage Service as a Waiter with complete understanding
of the industry demands. It is one of the most rewarding professions in the hospitality sector.

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