Page 2 - HNW Spring Magazine 2024

You’re in Good Hands At Your Service:

Jennifer Donnellan
When you hear me say, “You’re in good hands,” and emotional. Somehow I found her emotional
usually I’m talking about the world-class support to be the bigger half of the equation.”
specialists we connect you with for your As business leaders, you know how eet Jennifer Donnellan, one of our
medical needs. And that’s true—but that’s important it is to find, train, and retain excellent M medical coordinators standing
not all. You’re also in good hands with our employees. I am glad to tell you that we’ve by to assist you when you face a
medical coordinators. built an all-star team here. If there were a health crisis or want a second
When you reach out to us with a medical Customer Service Super Bowl, our medical opinion from a top specialist.
request, you’re expecting an expedited referral coordinators would be the Kansas City Chiefs.
to the right specialist for your situation. Our Close, personal relationships are the basis How long have you been working with
medical coordinators do that for you—and for Healthnetwork’s success. We do not aspire to Healthnetwork Foundation?
so much more. They also act as your advocate, grow big. We intentionally maintain a smaller, I have been at Healthnetwork for seven
guide, record-gatherer and organizer, exclusive group so that we can keep up with fabulous years. I’ve worked both on the
cheerleader, shoulder to lean on, and personal the relationships that make our model work: administration side behind the scenes and
research assistant. 1. Relationships with physicians as a medical coordinator helping patients
2. Relationships with hospital leadership and families.
3. Relationships with CEOs like you
Close, personal relationships are the What do you love about your job?
basis for Healthnetwork’s success. You call us expecting to be connected to Helping our patients connect to great
a specialist. You will be. And you’ll be blown healthcare options and making a difference
away by how much more our medical in their time of need is the best part of my

Our members often tell me their coordinators have to offer. You’re in good hands. job. The dynamic and collaborative atmosphere
coordinator saved them countless hours by we have at Healthnetwork allows all of us to I want the best.
helping them research and evaluate make meaningful contributions, which I find I’m a private person and don’t usually like
physicians, transfer medical records, and rewarding. With each new medical case comes putting my name out there. But my
streamlining multiple appointments. an opportunity to learn something I didn’t experience with Jennifer Donnellan and
Another common theme I hear from our know before. her team at Healthnetwork was so
families is how much they benefited from the What is challenging about your job? wonderful, I just had to share. Jennifer
emotional support of our medical coordinators. BILL ROWLEY Sometimes it can be hard emotionally to and her team are absolutely fabulous.
One of our CEO members emailed me this Chairman and Founder accept the limitations we have when a She has a very nice professional
note recently: “Her support was both technical Healthnetwork Foundation person is very sick, such as an advanced voice. She was very compassionate and
cancer diagnosis or terminally ill patient. knowledgeable. She asked me a lot
It takes a combination of compassion and of questions, not in an intrusive way,
professionalism in these situations. but caring and thorough. My situation
is complicated, and Jennifer found
What do you wish Healthnetwork me an excellent doctor—the best for

BOARD OF ADVISORS EXECUTIVE TEAM families knew? what I needed. She made everything
William W. Rowley | Chairman and Founder | Chagrin Falls OH William Rowley (Donating Time) Everyone on my team genuinely enjoys so easy and simple. I have so much faith
William Babcox | Chagrin Falls OH Megan Frankel, President helping people and making a difference. in Healthnetwork Foundation. I’m 79
Anthony Busa | Bay Village OH Gary Boris Jr., Director of Business Operations In turn, the contributions our supporters make and my husband is 80—we’re going to
Barney Corning | Boston MA Richard Cartabuke, MD, Medical Director
Bernardo B. Fernandez Jr., MD | Coral Gables FL to Healthnetwork Foundation, our hospitals, have medical issues. When we do, I
William Glubiak | Chagrin Falls OH and Service Excellence Award physicians are want the best. We’re very fortunate to
Josh Guttman | Cincinnati OH On the cover: Gina Santel, her husband very meaningful. ✦ have Healthnetwork as a resource.
Bill Krul | Kettering OH and their two children. You can read
Patricia Rowley McCollum | Novelty OH Gina’s story on page 8. PENNY C.
Brock Steere | Akron OH
F. William Steere | Akron OH

2 Healthnetwork Foundation | www.healthnetworkfoundation.org One Call Starts It All +1 (866) 968-2467 +1 (440) 893-0830 3