Page 15 - Microsoft Teams User Guide

Troubleshooting

Poor audio quality

If your computer is running a lot of applications, you may experience
issues with sound quality, like lagging or cutting out. If this happens,

closing other applications can help.

Low Volume

If you’re using Windows, other sounds from your device (like notifications

and alerts) are reduced in volume when you join a Teams meeting. Most
of the time, that’s probably what you want so you can focus on the

meeting. But if you’re sharing computer sound, the same setting that

quiets other system sounds will also quiet the audio you’re trying to
share.

To fix this, go to your system's sound settings, find your Sound Control

Panel, select Communications and then Do nothing. Finally, apply the
changes so others will be able to hear your shared audio loud and clear.