Page 4 - E-Modul Penanganan Guest Laundry

Daftar Isi

Petunjuk Penggunaan E-Modul Bagi Dosen Dan Mahasiswa ............................................................ i

Kata Pengantar ...................................................................................................................................... ii

Daftar Isi ................................................................................................................................................ iii

Daftar Tabel ............................................................................................................................................ v

Daftar Gambar ...................................................................................................................................... vi

Tinjauan Mata Kuliah ......................................................................................................................... vii

Deskripsi Mata Kuliah ........................................................................................................................ vii

Capaian Pembelajaran Lulusan (CPL) ............................................................................................... vii

Capaian Pembelajaran Mata Kuliah (CPMK) ..................................................................................... ix

Pokok Bahasan Guest Laundry ............................................................................................................ x

Penanganan Guest Laundry Hotel ........................................................................................................ 1

Jenis Layanan Guest Laundry ............................................................................................................... 2

A. Berdasarkan Teknik Penanganan Yang Dibutuhkan..................................................................... 2

B. Berdasarkan Asal Objek Pencucian .............................................................................................. 3

C. Berdasarkan Waktu Pengambilan dan Pengembalian Objek Pencucian...................................... 3

Menerima Guest Laundry ...................................................................................................................... 5

A. Prosedur Pengambilan / Pick Up Guest Laundry (In Side Laundry) ............................................ 5

a. Tamu Menelpon Departemen Laundry (Order Taker) .............................................................. 5

b. Tamu Menyerahkan Objek Cucian Kepada Room Attendant.................................................... 7

c. Tamu Menyerahkan Objek Cucian Langsung Ke Valet Pada Saat Stripping ........................... 8

d. Valet Menerima Informasi Guest Laundry, Namun Tidak Ada Tamu di Kamar (Melalui
Laundry Service Tag)...................................................................................................................... 11

B. Penerimaan Cucian Tamu Dari Luar Hotel (Out Side Laundry)................................................. 11

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