Page 5 - E-Modul Penanganan Guest Laundry

Pencatatan dan Penetapan Biaya Guest Laundry .............................................................................. 13

Prosedur Penanganan dan Jenis Objek Guest Laundry ................................................................... 17

A. Penanganan Pakaian Tamu Dengan Laundry Normal ................................................................ 17

B. Pencucian Pakaian Tamu Dengan Treatment Khusus ................................................................ 21

D. Dry Cleaning ............................................................................................................................... 22

F. Jenis-Jenis Objek Pencucian Guest Laundry .............................................................................. 26

Tindak Lanjut Layanan Laundry Untuk Tamu Hotel ...................................................................... 28

A. Prosedur Pengantaran (Delivery) Pakaian Tamu Hotel (guest laundry/in side laundry) ............ 28

B. Prosedur Pengembalian Cucian Tamu Dari Luar Hotel (Out Side Laundry).............................. 31

Proses Administrasi Hasil Pencucian Guest Laundry ....................................................................... 33

Prosedur Penanganan Keluhan Tamu Atas Objek Pencucian ........................................................ 36

Formulir-Formulir yang Digunakan Pada Proses Penanganan Guest Laundry ........................... 41

Daftar Pustaka ...................................................................................................................................... 47

Glosarium ............................................................................................................................................. 48

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