Page 6 - 2016-2019 Just Better Care Strategy Plan

JBC Group values and beliefs
JBC values
Each person has choice and control over their life.
No-one is defined by the support or services they receive.
All people are treated with dignity and respect.
Community Care is a respected and skilled vocation.
Sustainable growth aligned to our core beliefs and values.
What this means for our customers
Every one of you has dreams and aspirations about what living independently means. We work alongside you to make this happen.
Your needs are what we focus on and you can be certain we will do our best to tailor our services so that your needs are met.
Every one of you who comes in contact with us will be valued and included.
Our staff who work with you
are wonderful people doing important work. We will continue to invest in their skill development so they are always empowered to deliver Just Better Care.
So that we can deliver remarkable service to you, we will always ensure we are profitable and viable.
What this means for our people
You enable our customers
to have choice and control about what it takes for them to experience happiness and well-being.
Everything you do for our customers begins with how you understand them as a person with individual needs, dreams and aspirations.
You always treat our customers with dignity and respect and they will remember you for this.
Your vocation makes an important contribution to enhancing wellbeing for our customers. We will invest in your skill development and always treat you fairly.
So that we can continue to deliver remarkable service to our customers, we need you to focus on how to be efficient without compromising quality.
6
Strategic Plan