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GUEST SATISFACTION RATINGS | Internal GUES T S A TISF A CTION
INTERNAL RATINGS 2019 2020
Overall 4.6 4.5
Friendliness of Staff 4.7 4.7
Experience for Price Paid 4.2 4.1
Arrival & Departure 4.6 4.6
Reservation Accuracy 4.7 4.7
Cleanliness 4.7 4.7
Working Order 4.6 4.5
Restaurant 4.4 4.3
Room Service 4.5 4.3
ZaSpa 4.5 4.3
AVERAGE 4.5 4.5
HO TEL ZAZA + ZAZA HO SPIT ALITY | 20 21 MARCH YTD 58
