Page 23 - จรรยาบรรณและจริยธรรมทางธุรกิจ (Code of Conduct) (TH-EN)

Code of Conduct

Code of Conduct

1. Introduction

Life insurance business is significant to the country’s economic system and has long-term
obligations and responsibilities to customers. Muang Thai Life Assurance Public Company Limited,
therefore, adheres to the purpose of business operation which is based on management under

the good corporate governance. Moreover, the Company also adheres to the Code of Conduct,
transparency, accountability and is aware of responsibilities to every stakeholder. The Code of
Conduct that the Company adheres to is as follows:

Readiness for Response: The Company is ready to promptly respond to any changes in terms

of customer’s demands, economic situation, technology, rules as well as social context as it will drive
the Company’s business to be continued, updated and be able to respond to all needs of every

customer segmentation both at present and in the future.

Commitment to Success: The Company is committed to achieving every business goal under

the scope of Code of Conduct which includes a delivery of excellent products and services to
customers and stakeholders. The Company also adheres to professional work principles and
responsibilities in every step of work.

Responsibilities to Stakeholders: The Company is aware of responsibilities to every

stakeholder since the Company believes that business with responsibilities and fairness to
stakeholders will lead to a strong and sustainable business.

Credibility: MTL’s vision is to be customers’ trusted lifetime partner by putting customers
at the heart of everything we do. The Company also applies good management principle under

the corporate governance by utilizing effective work system to build credibility to customers and
stakeholders.

Fairness: The Company firmly believes in conducting a fair business without taking any unfair
advantage by adhering to the Code of Conduct in every step of work and promoting equality in

customer service.

Morality: The Company conducts a business based on ethics, integrity and promotes this
practice to directors, executives and employees of the Company to act and comply with the Code of
Conduct as well as avoid any action which might result in the conflict of interest and any kinds of

corruptions.

Corporate Secretariat Office Division I Muang Thai Life Assurance Public Company Limited 6