Page 27 - จรรยาบรรณและจริยธรรมทางธุรกิจ (Code of Conduct) (TH-EN)
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Code of Conduct
4. Responsibilities to Stakeholders
The Company has great interest on the right of all groups of stakeholders which are
the shareholders, customers, business partners, creditors, employees, competitors, government
and society, by taking into account the right of the stakeholders according to the law or
the agreement made with the Company and will not perform any of the following actions to violate
the rights of such stakeholders.
Shareholders: The Company is committed to continuing to achieve good performance and
focus on shareholders’ rights and treating them with equality. The Board of Directors must facilitate
the shareholders to fully exercise their rights.
Customers: The Company adheres to customer centricity in delivering quality products and
services. Moreover, the Company aims to provide fair end-to-end services, including developing and
launching insurance products, selecting agents and distribution channels, defining standard sales
process, providing after-sales service, managing complaints and claims, developing a system to
control sales as well as to manage and evaluate the behaviors of every distribution channel to ensure
that the Company places importance on customer benefits.
Business Partners and Creditors: The Company shall serve partners and/or creditors
according to trade terms and contracts by complying with good competition scope without using any
corrupt practices.
Employees: The Company provides the employees with a fair remuneration and welfare
policy, training opportunities, and secure workplace for both life and assets of employees.
Competitors: The Company shall comply with good competition framework without using
any corrupt practices to harm its competitors.
Government: The Company is committed to complying with business-related laws and
regulations.
Society: When performing the duties, the Company’s employees must take into account
the aspects of society, environment, quality of lives as well as local customs and cultures in order to
align with the Company’s policy in continuously supporting CSR activities for educational, religion,
arts and cultural, social Quality Improvement, sports and Health of Thai People, as well as
environmental conservation.
Corporate Secretariat Office Division I Muang Thai Life Assurance Public Company Limited 10
