Page 33 - จรรยาบรรณและจริยธรรมทางธุรกิจ (Code of Conduct) (TH-EN)

Code of Conduct

12. Reporting Breaches

The Company shall treat seriously on any breaches or compromises of this Code of Conduct
which may result in disciplinary action up to termination of employment. Therefore, any failure

or suspected lapse in compliance with the provisions of this Code of Conduct must be reported to
supervisor immediately in accordance with complaint Whistle Blowing Policy.

Human Resources Management Department is responsible for monitoring compliance with
this Code of Conduct, and maintaining a record of all actions related to or might be related to

the Code of Conduct violations.

13. Whistle-Blowing

The Company conducts business with integrity, transparency, morality and good corporate

governance principles. The Whistle-blowing Policy has been established to allow stakeholders
to report offenses or complaints with good faith through various channels. If the Company’s directors,

executives, employees, agents, brokers and staff are found to commit offenses, whether they
are corruption, violations against laws, rules, regulations, principles of business units, whistle-blowers

can inform such cases or make complaints through the specified channels. However, names of
whistle-blowers shall be kept confidential and they shall be protected both during the investigation

and after the process is completed.

14. Review Period of Code of Conduct

The Company, by the Corporate Secretariat Office Division, has a duty to annually review this

Code of Conduct to be appropriate with changing business environment.

15. Guidance Notes

This Code of Conduct cannot anticipate or address appropriate behavior for every situation.

The Company relies on its employees to make ethical judgment on what is right and proper in each
particular situation.

If there are no specific rules or orders, the management or employees make decisions

based on the interests of the Company.

Corporate Secretariat Office Division I Muang Thai Life Assurance Public Company Limited 16