Page 3 - THE FIRST DAY OF PHLEBOTOMY FREE

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Professionalism
The phlebotomist is a member of a service-oriented industry that requires professional
behavior at all times. Professionalism is an attitude and a set of personal characteristics
needed to succeed in this area. Other characteristics imperative to a phlebotomist includes:
A. Dependability
B. Honesty
C. Integrity
D. Empathy and compassion
E. Professional appearance
F. Interpersonal skills

Ethical Behavior
Ethical behavior entails conforming to a standard of right and wrong to avoid harming the
patient in any way. Standards of right and wrong called the “code of ethics” provide personal
and professional rules of performance and moral behavior that all phlebotomists are expected
to follow.

Duties
Instructing and greeting the patient, obtaining specimens in a appropriate manner, preparing
specimens for transport, maintaining patient’s confidentiality, and providing laboratory
support when needed.

Health Care Settings
The following are the medical facilities where the phlebotomist may find work:
➢ Physician office laboratories – can range from simple screening tests done in a single
practice office or specialized testing done in large group practices.
➢ Reference laboratories – These large independent laboratories perform routine and
highly specialized tests. The phlebotomist may do either on-site or off-site collections.
➢ Urgent care centers
➢ Nursing home facilities
➢ Independent contractor
➢ Wellness clinics

Chain of Infection
This consists of links, each of which is necessary for the infectious disease to spread. Infection control
is based on the fact that the transmission of infectious diseases will be prevented or stopped when any
level in the chain is broken or interrupted.

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