Page 15 - HOTEL F.O MODULES - prep

DROP
SERVICE ENQUIRY

HANDLING
BAGGAGE
RESERVATION

GUEST

PAYMENT
CLEARANCE

PICK UP
GUEST CHECK OUT DEPARTU PRE -
PROCEEDURE REE ARRIVAL

CURRENCY EXCHANGE HANDLINIG BAGGAGE

REGISTRATION
OCCUPANC ARRIVAL
TELEPHONE CALLS
Y OPENING GUEST ACCOUNT

MANAGING GUEST

ACCOUNT
MANAGING GUEST ALLOCATING ROOMS
SERVICE

MANAGING ISSUING KEY &
TRANSPORT WELCOME KIT

4. Departure

During guest departure, the front office accounting system ensures payment for goods
and services provided. At the time of guest departure, the front office staff thanks the

guest for giving an opportunity to serve and arrange for handling luggage. In addition,
if the guest requires airport or other drop service, the front office bell desk fulfils it.

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