Page 20 - HOTEL F.O MODULES - prep

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the
property.

• Coordinates room status updates with the housekeeping department by notification
housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day
use rooms.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's,
currency exchange,

• Works closely with the housekeeping department in the keeping room status reports up to date
and coordinates requests for maintenance and repair work.

• Uses proper telephone etiquette.

• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's,
Foreign currency exchange etc.

• Advice guest of any messages, mail, faxes, etc. received for them.

• Inform guest of the room safe and mini-bar and room key procedures.

• Communicate services and amenities of the hotel to guests.

• Knows all safety and emergency procedures, is aware of accident prevention policies.

• Maintains the cleanliness and neatness of the front desk area.

5. FRONT OFFICE ASSISTANT

• Be informed on daily room status. Have detailed information regarding arrivals, their room
requirements and expected departures of the day.

• Check up VIP’s reservations and issue VIP amenities, voucher for fruits and flowers beverages
etc. and any other special requests.
• Prepares all records connected with pre-registration for VIP, invalids and old people

• Handle group/crew registration as per laid down procedures as well as FIT.
• Room all arrivals using arrival errand cards.

• Constantly update room rack/information rack.
• Type out permanent arrival slip after registering guest and slot in racks.
• Open out guest folio without delay and transmit it to front office cashier himself or send the GR.

card to cashier for opening the guest folio.
- 19 -