Page 21 - HOTEL F.O MODULES - prep

• Give all departure rooms to housekeeping promptly. Take all cleared rooms promptly from
housekeeping.

• Receive and greet the guest. The friendly welcome given by the receptionist to a guest changes
an impersonal hotel building into a friendly and homely place.
• Handle scanty baggage diligently.

• Know room history, namely location, kind, rate, theme, if any, and the view each room
commands.

• Deal with complaints and emergencies.

6. BELL CAPTAIN & BELL BOY

• Ensure that smooth and fast baggage handling for all arrival / departure guests.

• Maintain close relationship with reception / information / cashier as well as other departments.

• Delegate bell boys to pick up the baggage’s from guest rooms.

• All baggage movements are tagged and recorded.

• Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are
explained to the guest.

• Guest Messages are distributed properly and accurately.

• Ensure that all bills are paid and room keys returned before guest depart from the hotel premises.

• Prepare for group movements and ensure enough staffing is in place to handle groups.

• Assist guests with their luggage and try to acknowledge them by name.

• Store and retrieve luggage and other objects for guests.

• Be aware of daily hotel activities, group and VIP arrivals.

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