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FRONT OFFICE SOP’S

SOP for Guest Check-in

• Upon the guest’s arrival, greet the guest.

• Ask the guest for his/her name politely.

• Handover a GRC to the guest for verifying printed details.

• Request the guest to show the ID card from an authorized institute.

• Request to show passport and visa in case of foreigner guest.

• Request the guest to fill in the following details on the GRC -Salutation, Designation,
Organization, Business or Residence Address with City and ZIP Code, Purpose of Visit,
Contact Number in case of Emergency, Passport Details, Visa Details

• Inform the guest about any early/late check-out policies.

• Request the guest to sign on the GRC.

• Counter-sign the GRC.

• Update the details on the guest record.

• Create a guest account.

• Prepare copies of driving license/passport and visa.

• Attach them to the GRC and file the entire set.

SOP FOR HANDLING WAKEUP CALL

The guest can request for a wakeup call at the front office directly or by calling from his/her own
accommodation.

• Ask the guest for a wake-up time and any immediate special request after getting up.

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