Page 40 - HOTEL F.O MODULES - prep

34) Which of the following areas of a hotel has the greatest amount of guest contact?
(a) Reservation

(b) Housekeeping
(c) Front Office
(d) Sales

35) The term Incognito in front office means
(a) VIP
(b) Scanty Baggage Guest
(c) Guest whose identity must not be revealed

(d) Long staying guest
36) Which of the following is recommended as a security measures for the front desk

associate?
(a) Collecting a valid photo ID proof on arrival
(b) Not revealing room numbers of guest only to visitors or callers
(c) Requiring identification whenever someone request for a duplicate key

(d) All of the above.
37) Guest cycle – which one is correct sequence in the below option?
a) Reservation -> Checked-in -> Registration -> Checked-out

b) Registration -> Checked-in -> Reservation -> Checked-out
c) Reservation -> Checked-out -> Registration -> Checked-in
d) Reservation -> Registration -> Checked-in -> Checked-out

38) The Total of room sales divided by the number of rooms sold will give__________
a) Average Daily Rate (ADR)
b) Room Occupancy Percentage

c) Rack Rate
d) All the above
39) American Plan is also called as__________
a) Full board

b) Half board
c) Dux pension
d) All the above

40) C Form is submitted to __________
a) FHRAI
b) HRACC

c) FRRO
d) HAI

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