Page 41 - HOTEL F.O MODULES - prep

41) The Guest who arrives without any baggage is called as__________
a) Scanty Baggage

b) No Show
c) VVIP
d)CVGR

42) Which of the following things is important for proper work flow in an organization?
a) Showing respect to your colleagues
b) Support your colleagues
c) Trust between Colleagues

d) All the above
43) Acronym PMS, stands for?

a) Product monitoring system
b) People management software
c) Property management system
d) People monitoring system

44) Which of the following things are required for completing the registration details?
a) Tariff details
b) Meal plan & Payment details

c) Room type
d) All the above
45) The meaning of “CABANA” is_______

a) A room is mainly designed for disabled people
b) A room is always adjoining to the swimming pool or have a private pool
attached to the room

c) A room that can accommodate two persons with two twin beds
d) A room that is fitted with a sofa cum bed or Murphy bed
46) Acronym SOP, stands for?
a) Service operator process

b) Self operating procedure
c) Standard operating procedure
d) All the above

47) The Concierge is under which department
a) Security
b) Accounts

c) Room division
d) Front office

- 40 -