Page 15 - BOC 2021 Benefits Booklet

Frequently Asked Questions

What do I do in case of a medical emergency?
If you believe you need emergency medical services, immediately dial 911 or go to the
nearest emergency room. Notify your primary care physician the next business day or as
soon as possible. Your Medical Insurance Member Identification Card should be presented
at the time of service, and co-payments are due at the time of service.

What do I do if I want to change my Kaiser Primary Care Physician (PCP)?
Call the Health Insurance Carrier’s Member Services toll free # listed on your ID card or in
the benefit summary in this booklet. A Customer Service Representative will assist you in
changing your PCP.

What do I do if I need a new ID card?

Call the Health Insurance Carrier’s Member Services toll free # listed on your ID card or in
the benefit summary in this booklet. A Customer Service Representative will assist you.
Make sure to verify your mailing address with the Carrier.

When will I receive my new ID card?
ID cards are mailed to the member’s home within seven to ten (7-10) business days after
being enrolled. New ID Cards are also mailed whenever a change occurs that affects
information listed on the card.

What do I need to do if I need to see a specialist?
Kaiser – Your PCP will refer you when you require services from a specialist. Female
members can self-refer for their annual well women visit as long as the specialist is within
the same medical group as your PCP.
PPO – You may make an appointment directly with a contracting specialist. No referral is
required.

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