Page 11 - PCCA-Year-In-Review

REAL CHANGE...

T he PCCA Board of Directors listened to our customers’ needs
and embarked on a comprehensive plan to improve the
Center’s performance.

We heard our customers when they said our floor should be
easier for exhibitors to navigate.

We heard our exhibitors when they said they wanted more
freedom to set up their own booths.

We restructured management to get more of our team in front of
customers.

As the year progressed and our customers experienced the “New
Day,” many tentative bookings turned to definite bookings. Now,
there is a groundswell of customers who are considering the
Center for their next event.

The Customer Satisfaction Agreement supported by our unions
and the Center’s leadership is a commitment and promise to our
customers that they and their business needs come first.

REAL RESULTS

Bookings before new Customer Satisfaction Agreement 11
Bookings since new Customer Satisfaction Agreement
Tentative bookings

DEFINITE & TENTATIVE BOOKINGS 2015 – 2021
2000+ Hotel Room Nights on Peak

* Data provided by PHLCVB