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Telecom ReMsaerclhle/Arpril 20145

OnviSource Announces Enhanced Solutions for Enterprise-
transaction journey and operational data across
Hmultiple organizations, platforms and sites
orak
in order to effectively monitor, engage, and
Wide Optimization, Automation, and Unification
improve. Bringing technology, information,
and communication together eliminates data
EShoreTel14.2 deliverscustomizablevirtualization
silos, reduces operating costs while increasing
mpowers CompaniestoCost- announcedtoday therelease ofits expandd ThenewOnviCenter 7 solution strategy is
Effectively Optimize, Automate, and
OnviCenter 7TM, a consolidated infrastructure that based on the fact that today’s enterprises of
productivity and performance, improves profits,
By Ray Horak, Technology Editor
tem designed and developed entirely in- scales easily to serve the needs of virtu-
30,000 businesses of all sizes in over 60
SUnify Customer Interactions, Business
powers an advanced, unified, comprehensive any size demand optimization and automation
and creates a competitive edge.
house, so it is homegrown and organic, ally any size organization, whether SMB
countries.
TransahctoiorenTs,ealndrePcroecnetslsyes rfoerleCaosnetdactSCheonrteTrse, l
suite of software solutions and products in for their customer interactions and business
“It’s an exciting time at OnviSource as our
which yields lots of advantages, includ- or enterprise, single site or multisite. That I recently interviewed ShoreTel rep-
ing tight integration. The design concept design challenge pointed to a unique dis-
BackO1ffi4c.2es,,tahnedOlaptesrattivoenrssMioannaogfemitsenatward- optimization,automation,andunification transactionsforboththeircontactcenters
productshaveevolvedfromcallrecording
resentatives who explained that ShoreTel
OnvwiSionunrcien,ga prUovniidfieer dof hCigohmly maffuonrdicabalteions for front office (contact centers), back office and the back offices. Furthermore, they
focused on a highly modular solution that tributed architecture used by more than
and answering services in 2008, into today’s
(UC)software.ShoreTelisapureIPsys- 14.2 takes the ShoreTel solution to another
solutionsor contactcentersand enterprises, functions, and operations management. require a holistic view of their customer’s
enterprise-wide optimization, automation,
dimension—a virtual dimension that deliv-
and unification solutions,” said Ray S. Naeini,
ers much greater flexibility for deploy-
CEO and Chairman of OnviSource. “Through
Searching high and low for a ments, with the ability to mix and match
organic development and a series of strategic
Searching high and low for a
ShoreTel hardware-based Linux appliances
partnerships, we have positioned the company
or now as virtual software appliances on
to address enterprise challenges across multiple
customer provided general purpose serv-
organizations, platforms, and sites. This strategy
Cloud Telephony Solution? Cloud Telephony Solution?
ers running VMware in a single network,
will help our customers succeed with cost-
or a combination of both, all managed
effective, innovative, and tailored solutions,
via a single web-based management inter-
resulting in offering their customers the great
face. Companies deploying ShoreTel 14.2
service and support they expect.”
can select the UC deployment model that
OnviCenter 7 provides an expanded suite of
Are you a reseller, VAR, or ‘like’ a service provider Are you a reseller, VAR, or ‘like’ a service provider
best suits their business and infrastructure
unified and enterprise-wide solutions offering
needs—physical, virtual, or a hybrid com-
analytics-driven and socially-enabled quality and
prising any combination. Bernard Gutnick,
liability management:
Director of Product Marketing for ShoreTel
and looking to buy, rent, or host your own system? and looking to buy, rent, or host your own system?
● Social Media and Analytics-Driven Quality explained that “The associated benefits are
and Liability Management
clear and immediate, including reduced
● Multichannel Analytics, including Speech hardware and operational complexity,
Look no further. Analytics, Desktop and Process Analytics and
higher application availability, increased
Look no further.
Social Media Analytics
scalability and reliability.” ShoreTel 14.2
● Voice of Customer (VoC) and Customer enables all ShoreTel UC components,
Sentiment
including call control, SIP trunks, CRM
● Workflow and Process Automation integration, unified messaging, contact cen-
Workforce Management
● ter and collaboration applications, to be
Social Media Management
● virtualized and implemented on industry
● Unification of customer transaction journey
standard servers.
and operational data across multiple platforms,
I Gutnick went on to explain that ShoreTel
n
organizations, and sites
ncrease
14.2 is flexible enough to support central-
OnviCenter 7 also offers collaborative
Sales
ized or decentralized call control on prem-
management capability, empowering managers
ises or in the customer’s private cloud. Due
and supervisors to effectively monitor, engage,
to its unique architecture, the ShoreTel
guide, and exchange documents with their local
system incorporates a level of redundan-
or remote contact center agents or back office
cy that delivers a truly high availability
employees. Its Operation Continuity software
solution through a single failover switch
significantly reduces the operation management
(called Spare switch) that can be positioned
expenses and IT workload, while maintaining
anywhere in the company’s network. In
Reduce operational continuity through a series of
addition, ShoreTel customers can leverage
automated operation management tools. In
VMware vMotion to enable practically
Churn
order to assist customers in expanding their
zero-downtime in case of hardware or soft-
revenues and services to their end customers, a
ware failure.
range of Service Applications are offered, such
In terms of scalability, ShoreTel 14.2
Boost
as answering services, dispatch/emergency
quadruples the port capacity per virtual
services, and HIPAA/HITECH compliant secure
machine. ShoreTel virtual machines in
messaging.
VMware supports up to 1,000 phones and
OnviCenter 7 solutions include a
Profits Profits
500 SIP trunks. This increased capaci-
comprehensive and analytics-driven Social
ty simplifies deployment especially for
Media Management solution. It is offered as a
customers that choose a centralized UC
comprehensive managed service and designed to
deployment. The ShoreTel solution can be
make the customers socially-enabled enterprises
implemented on the customer’s choice of
and make social media work for them in
industry-standard virtualized servers, thus
customer services, sales, marketing, and branding.
Upgrade to the Industry’s Choice TODAY! Upgrade to the Industry’s Choice TODAY!
consolidating the server hardware across
The social media analytics platform, expertise,
multiple applications, reducing energy
development of a comprehensive strategy, and
requirements and minimizing hardware
resources are included in this solution.
footprint. ShoreTel 14.2 is available now
If you’ve been searching for an addition to your premise based If you’ve been searching for an addition to your premise based
OnviSource offers OnviCenter 7 solutions as
from qualified ShoreTel reseller partners.
offering, or you want to add cloud to your portfolio, contact us today. premise-based software products, cloud services
ShoreTel, Inc. (NASDAQ: SHOR) is a
offering, or you want to add cloud to your portfolio, contact us today.
and/or outsourcing solutions. The Company also
leading provider of “brilliantly simple” IP
provides a comprehensive pre- and post-sale
phone systems and unified communications
program called the “Advantage Program.” The
solutions. Its award-winning on-premises
Advantage Program assists customers in every
IP-PBX solution and cloud-based hosted
step of the way with pre-sales education and
phone system eliminate complexity and
knowledge exchange for better understanding and
improve productivity. ShoreTel is head-
utilization of advanced systems, ROI justifications,
quartered in Sunnyvale, Calif., and has
deployment, and effective use of OnviCenter 7
regional offices and partners worldwide. % solutions for their custom environments.
www.bicomsystems.com | sales@bicomsystems.com ForMmorevaistitwww..osnhovriestoeul.rcocem.c.om
www.bicomsystems.com | sales@bicomsystems.com

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