Page 8 - NewsLync Winter 2014

8 NewsLync by Telecom Reseller
Winter 2014 Summer 2014
4

BREAKING NEWS
ties, Lync displays availability indicator
s
NE
W
Introducing AudioCodes One to show if contacts in your organization are CRAYMitel to Showcase Industry’s
Continued from page 1
busy or available, and ZCC adds intelligent
Box 365 for Microsoft Office 365
queuing across channels so that queries
Audio
are directed to available agents who are
C
Lync-based solutions and implement its seamless collaboration tools. Actually, you best suited to assist – which cuts back on
enter
cBroadestPortfolioofSolutions
Online Services could argue that the real-time capability waiting times and runarounds when routing
L
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and multi-functionality of Lync make it customer calls.
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Exper
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to m
ag
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com
ined
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udioCodes introduced AudioCodes One
the incredible growth of cloud technologies, experience easily across channels. channel contact center application, Lync
duced Investments
according to IDC (Successful Cloud Partners, Box 365, a Lync voice delivery solution
and Audio
On its own, Microsoft Lync incorporates boosts productivity by empowering users to
2013), hybrid solutions are expected to dominate for cloud services, tailored to enable System, th managecustomerinteractionsfluidlyacross Minstant messaging, Voice over IP, video
e
the market for the next few years: “Buyers intend complete voice services for Microsoft’s Cloud effective m conferencing, screen sharing and rich pres-
channels, rather than logging in and out of
a
to selectively source more IT capability in the public cloud but will also focus on keeping a Productivity customers, from small business
to mid-size enterprises. AudioCodes One Box communica
ence capabilities into a single, user-friendly
multiple systems for each mode of con-
that help customers leverage their
In addition to meeting with existing partners,
itel will demonstrate solutions
Microsoft Lync and other Microsoft technologies.
t
significant portion of their assets on premise.”
365 is a hybrid cloud/on-premises solution that AudioC platform – providing a smooth conduit for
tact. Options like callback allow customers
to retain their position in queue without Microsoft infrastructure and
Mitel is recruiting new partners interested in
o
AudioCodes One Box 365 is a hybrid solution, seamlessly enables Microsoft Office 365 user voice soluti
collaboration. SMBs can enhance those
gwroawitiinggthoenir bthuesinpehssowneit.hAMnitdelwanidthMciucrsotosomfte. r capabilities with native Lync apps, those maximize Lync at Microsoft’s Worldwide Partner
providing a one-stop shop for all the critical productivity with full Lync enterprise voice service pro networks, t Mseitlefl-sweirllvsihcoewoapntuiomnbserthorfosoulguhtioInVs tRo or web Cthoantfekrenecpei(nWtePraCc)tinonWsaoshninLgytonnc Dev.Ce.rnyesxtep of v o
hardware,softwareandservicesrequired
features,SIPtrunkingandvoicequalityservice AudioCode MknicorowsloeftdpgaertnmerasnatgWemPCen,itn,claugdeingt:recording
wtheekw.Thayis,ibnuctluaddedsLsyoncm-oupcthimmizoedrep.hones, s
for a successful Lync voice implementation. level monitoring.
an innovati an●dMcioCaocnhtaicntgC, enatnedr fopreMrfiocromsoaftncLeyncm, etrics mobBileyseoluimtioinas taindgMthitel’ns ecoendtafcotrcednutperlicative v
Combining multiple Lync Server roles, gateway AudioCodes One Box 365 delivers end-user tions that ta Manitdel’stocomlsprfeohrenssuipvercvoinstoarct mceannteargpelmatfeonrmt, the pslyatsftoermsn, astievrevlyerbsuialtnodn mMaicirnotseonftantecehnroelqougiyr.e-
and SBC functionality in one single elegant productivity and voice services, including SIP managing trhiagthrtuntosonlatsievtelcyaon aMcticuraolsloyftimtecphrnoovleo,gynot just
m“eCnutst,omnaertsivweanLt ysonluctioanpsptshact awnorkstfroera, mline l
appliance, it comes complete with Lync certified trunking and service quality level monitoring
cations net not against them. They want to bring Lync
and was developed for Microsoft customers.
the contact center workload for SMBs with
enable, customer experience management
w
IP phones, an Active Directory Domain Part of the AudioCodes One Voice for Lync cloud-base
investments to business phones and extend that
Optimized for Microsoft Lync and Microsoft
limited resources of time, money and staff.
at SMBs. This benefits customers too, as
d
Controller and a dedicated user interface for offering
AudioC Center is
The uniformity and omnichannel nature
Lync reduces wait times – increasing reso-
into the contact center. They want solutions that
Dynamics, this solution ties seamlessly into the
o d
easy migration provisioning and configuring
Powered by AudioCodes Session Border administrat of Lync helps the team members who are
lution rates as well as customer satisfaction.
work with their infrastructure, not costly ‘rip and
Microsoft enterprise voice platform.
charged with customer experience man-
The flexibility of Lync doesn’t limit
i
for Lync users. Through this pre-integration Controllers (SBC), which are certified by a wide sioning for replace’ ultimatums,” said Dave Johnson, Director
● Mitel 6720/6725ip phones, one of the first interactions to an initial mode of contact,
agement deliver the best service possible.
of components, AudioCodes One Box 365 variety of leading SIP Trunk service providers work eleme and still one of three Lync-Optimized phone
of Technical Marketing at Mitel. “To deliver
either. What begins as a phone call can
Compared to the Internet-based messaging
simplifies and accelerates the installation, worldwide
border con portfolios available, brings Lync to business
this, Mitel has brought together the industry’s
shift into a virtual video chat with a single
services that suffice for many cash-strapped
enabling quick bring-up for enterprise voice Leveraging AudioCodes Session Experience survivable class handsets beyond a PC client. These phones
broadest portfolio of solutions that are designed
click, allowing users the freedom to shift
small businesses, Lync is a more secure
services utilizing Office 365 licensing.
Manager, business customers can monitor the addition, O include Embedded Lync Phone Edition 2013.
to work seamlessly with and take full advantage
to a more effective mode of communica-
alternative for business communications
n
“With the introduction of AudioCodes One quality of SIP trunk services and voice quality designed fo toring and ● Mitel SIP-DECT sets with support for Lync tion, mid-interaction. The multi-channel
of Microsoft technologies.”
because messages stay within the corporate
a
Box 365, our One Voice for Lync offering of across their enterprise deployments
off-net calli
to extend mobility. These sets use Lync presence
A new and broader Mitel portfolio will be on
contact center gives agents and customers
intranet. Whether users are at a desktop
comprehensive products has been significantly improved,” stated Nimrod Borovsky, VP One-Stop shop, including Lync qualified IP Phones, greatly simplifies deployment and AudioC and allow calls to simultaneously ring both Lync
display at WPC this year.
options to interact in the most effective
computer or working from home on a
and DECT to ensure the call is answered.
In the last 12 months Mitel has nearly doubled
o
Marketing at AudioCodes. “Now we can provide support of cloud-based services
Center re way, whether through a traditional phone
mobile device, Lync allows secure serv-
Mitel InAttend Console adds more call, email, social media, or video.
in size, strengthened its contact center offering
d
our partners with an intuitive and quick way
According to Microsoft’s blog (Josh Waldo, Jan. through dis
● er access for smooth collaboration across
Lync functionality, including BluStar Server
and greatly expanded its portfolio, while
The communication capabilities boundaries.
to bring Lync enterprise voice alongside their 2014), “Office 365 is the fastest growing business cies based ienvteegnrateioxntefonrdprbeeseynocnedantdhteheoafbfiilcitey, toams aLnyagnec emerging as the #1 market share leader in EMEA
So even when a mobile workforce o
Office365 deployments in both pure cloud and in Microsoft’s history. One out of four enterprise individual SFIPedcealrlastfironm lLeytnsc.SMB users connect with
ainsd scplirmebaidngotout#3aicnroNsosrthmAumltieprilcea. office and p
hybrid on-premise solutions.”
clients owns Office 365 and in the past 12 months tenance acr reMmiotetle’s culostcoamtieorn-dsr,ivepnroapjepcrotsachantrdansclaotensver- exCtuesrtnoaml eprsaartnndeprsartannedrs icnutesrteosmteedrisn, saeesinwg ell. o
we’ve seen a 150 percent increase in SMBs One Voice elements, w
isnatotionenws ocpapnortkueneitpiesflforwbiunsginesms poaorthnleyrs, with dBemyoanllsotrwatinongsmshuolutildplveiscitliMenitteslattobcooltlha3b2o9raotre
More at www.audiocodes.com
adopting Office 365.” At the same time, despite
Connecti
iLncylundci’nsg mreoarle-tsiomluetioinnsstthaanttadmd veaslsuaegtiong and contact Mitel at (800) 267-6244. See CRAY, page 10
group chat. With rich presence capabili-

ecom Reseller
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