Telecom Reseller MarApr 2018

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TELECOM RESELLER
15The Connected
Concern
11Asterisk Service Announces
Availability of
Custom Asterisk VoIP Development Services
March/April 2018
06Voyant Launches Flexible Pay-as-You-Go
SIP Trunking Service
COLWELL
The Newsource on ● UC ● UCaaS ● Collaboration ● Mobility
06Nexmo, the Vonage API Platform, Releases New
Enterprise Plan
06Martello Vantage Teams UC Performance Tools with SD-
WAN Technology
07Ribbon Launches Unified Communications Security
Applications on Ribbon Protect
09
Engine for Conversational Dialog IntelePeer Launches
Atmosphere® Messaging
13
15
Nuance Gives Brands Back Their
Voice, Advances AI-Powered
888VoIP and Peplink
Announce Partnership
13
Novus Earns AudioCodes
Platinum Partner Certification
for Multi-Channel Business Communications
LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
See how our cloud-based toolset Virsae Service Management (VSM) is changing the rules of UC service management.
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
The new communications model that keeps businesses ’talking’ and the balance sheet
Thealthy
he growing number of connected devices, chatbots and digital tools are transforming the modern workplace –
making the working environment more open, mobile and collaborative than ever before. Moussa Zaghdoud, Senior Director and Head of Cloud Business Unit at ALE, draws on a recent Enterprise Uni ed Communication and Collaboration (UC&C) survey from Wainhouse Research to explain where the enterprise communication model is heading, and how businesses can best harness the latest technologies to cope with rising work ow demands.
e digital transformation of businesses
is a complex and gradual process, with most organizations nding themselves using a mix of cloud-based services and their legacy systems
– trapped between the old and the new, but not truly connected.
MULTIPLE VENDORS, MOBILE WORK- FORCE
New Wainhouse research shows businesses have multiple vendors for telephony, with three quarters of enterprises using two or more vendors, and 21 percent using three or more. Alongside this, a third of enterprises have
two or more Uni ed Communications (UC) vendors, with some relying on as many as ve to deliver additional services. In such a complex environment it’s di cult to deliver a consistent enterprise-wide communication experience to the end user.
A second challenge arises from the modern work ow model of teams operating remotely. As a xed point of collaboration no longer satis es the communication needs of businesses, the switch to mobile-enabled collaboration tools becomes crucial. So, the way forward is to unify on-premises PBX telephony with the bene ts
of providing universally accessible Uni ed Communication and Collaboration (UC&C).
ALIVE AND KICKING: THE DESKPHONE
e deskphone is here to stay, according to 85
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